CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?
Sure! Contact us via email if you would like amend your order
WHAT IS YOUR RETURNS POLICY?
Domestic returns:
We accept returns and exchanges, provided the return or exchange is within 14 days of your delivery date, and garments are unworn and in original packaging.
- Return postage costs are at the customers expense.
- Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.
International returns:
Unfortunately we cannot accept international returns because of the costs involved.
- If you receive a faulty product, we will replace it or refund you in full.
HOW DO I LODGE A RETURN?
Please view our returns policy to see if you qualify for a return. After-which you can email us at ecruswimwear@gmail.com to lodge a return.
WHAT SIZE AM I?
Please refer to our size guide under menu/support/size guide, or reach out to us at ecruswimwear@gmail.com
HOW MUCH IS SHIPPING?
Domestic shipping:
- A flat rate of R90 is applied to orders at checkout.
International shipping:
- These rates are calculated at check-out.
WHEN TO EXPECT MY SWIMWEAR?
- Please supply your correct email address to be kept up to date with shipping information.
Domestic courier:
- Your parcel will arrive at your chosen address within 3-7 working days. Contact us if you would like to pay extra for a quicker turn around.
International shipping:
- Between 5-14 days
DO YOU OFFER A RUSH ORDER?
Yes we are more than happy to accomodate an order that needs to be delivered sooner than the standard timeline.
- Contact us immediately after your online order is placed and we will select overnight courier. This will come at an additional charge.
- Or contact us if you would like to recieve an overnight courier quotation before ordering.
HOW DO I CARE FOR MY SWIMWEAR
- Rinse your suit in cool water after wearing it and dry it lying flat in the shade. Use mild detergent when needed.
- Do not iron, bleach, wring, tumble dry, dry clean, wash in warm or hot water or dry in direct sunlight.
- Avoid rough surfaces as this could result in pulls in the lycra.